This is a lot harder than l thought. I have so much to say! Here we go……….
Having lived in a flat for 10 plus years, all we lacked was outside space. My criteria for a new property was 3 double bedrooms, a garden and a driveway – simple.
After 12 weeks of house hunting, viewing approximately 50 houses both old and new builds. I was about to give up the search. Then l stumbled across the Regal homes development at 10a Friars Road on the Zoopla local estate agents online site.
From the online pictures we loved the house. When the open day arrived for viewings from prospective buyers. We were pleasantly surprised by the inside layout, the interior and build quality. The property met all our requirements internally and externally.
Due to a few legal issues with the sale of our flat and this purchase our completion date was delayed. The builders asked to meet up to see if they could help speed up the completion process and see how they could assist with storing our belongings to avoid additional charges.
We were nervous having to meet the build team (Colin, Craig and Dave) prior to the purchase completion. However, we were pleasantly surprised by how friendly and professional they were. This reassured us that they cared about their customers and their development projects. It felt like we were buying a share in a family organisation as well as our property
They called round a few weeks after we moved in to check if we settled in and if there were any new build snagging issues that needed to be rectified, along with extra support to plumb the washing machine in and providing matching doors to maintain a clean flowing Kitchen. Other companies may not have bothered. The quality personal touch from the Regal team has left us speechless. The few items spotted were rectified immediately!
That is first class customer services.
I would recommend Regal homes to family and friends.
Thanks guys for building a beautiful house.
Dieter and Lorenda Holzmann
Colin & Craig are the nicest and kindest people I have had the pleasure to meet. They were incredibly trustworthy and contactable throughout the entire process. They even helped me move and still keep in contact to this present day. Their help & kindness goes above and beyond what I ever expected.
Our site had proved to be most difficult and beset with problems regarding planning until got together with Colin & Craig. I soon realised that I was in the company of two very professional individuals. They asked me if I would entertain the prospect of a 12 month contract due to the complexities involved with developing the site to its full potential and initially I baulked at the idea but I need not have worried. My prior involvement with the usual local developers had left me somewhat disillusioned but Regal do things differently and are always contactable and simply get the job done. With their commitment and dedicated approach they enabled the successful completion of our business within deadline and everything that was discussed and agreed on they accomplished. I could not give them any higher recommendation.
Since we first met to discuss our project, Colin and Craig have been delightful to work with. They have clearly explained their vision concerning our needs and have built trust with us due to their knowledge and experience of working with many diverse projects. They work very well together and have been friendly and encouraging, with clear information including showing us examples of the builds they have done. Where we have had concerns that have been able to put our minds at rest, and have been providing us with regular updates regarding progress. We are delighted to be working with them and are looking forward to a successful working relationship.
In this modern day and age one sometimes reads of a need to be increasingly careful as to quite where and with whom one might place one’s trust when considering placing your property on the market. Previous personal experience has certainly lead to a very strong desire to seek to read between the lines in certain instances.
I would however wish to openly state of the highly professional care and consideration afforded by Craig, Colin and David from the very onset of communication and meetings through to actual completion. There was never any attempt to command the negotiation or shield any element of considerations applicable to either side, which very quickly developed a mutual trust and respect that laid the essential good foundations so very much not apparent in so many cases elsewhere.
A subsequent open and no haggle agreement was matched by a desire to reach a swift completion. I would recommend anyone to consider an approach to Regal Homes as it will immediately identify their impartial professionalism. I would also wish to further extend my thanks for their help and honesty in achieving a very satisfactory conclusion.
I speak as I find and hope that this will assist in the further and continued success of Regal Homes.
Kind regards to all.
Colin & Craig were recommended to us by our estate agent who had worked with them before. Upon our first meeting, both Colin & Craig were very friendly and professional and made us feel instantly at ease. Our main point of contact has been Craig who is always available by phone or email and is very approachable (and patient with all our questions)! I would not hesitate to work with Colin & Craig again and would recommend them to others.
Colin & Craig did everything they needed to do and got all the work done efficiently. I am thoroughly satisfied with their service. They were particularly helpful and honest, in fact, I continue to seek their advice and guidance in other matters.
From the outset when we met Craig we found him very friendly and approachable. We had no issues with the purchase which went through very satisfactorily. During the last two years we have had very few snagging issues but all of these were sorted out immediately by Craig to our satisfaction. We feel confident that we are able to contact him at any time if required. We would be very happy to recommend Regal Homes to our family and friends when they are looking to purchase a new home.
We were approached by Regal Homes through someone we knew, who had told them our house was for sale. We had our fingers burnt by a property developer previously so we were very apprehensive. Colin and Craig visited us and i could tell they cared from the start, and reassured us on several occasions on the process of them buying our home. They were very professional throughout the journey of a complicated sale and treated us with the utmost respect. They were honest from start to finish and made the process of leaving our family home after 55 years more bearable, and they paid us exactly what we had originally agreed. We continue to stay in touch with them to this day.
On behalf of both of us please accept our heartfelt thanks for the gifts you presented us with this afternoon. As you could tell it was a complete surprise but you can rest assured we will be enjoying them in our new home.
It has been a pleasure dealing with Regal Homes as a company and with all of you as individuals and there will always be a coffee – or something stronger – if you are in the Southbourne area at any time.
Again many thanks for your thoughts and your consideration over the last 12 months or so.
Very Best Wishes
Sue and David