What Our Clients Say

I purchased a house “off-plan” from Regal Homes in Aug 2020.  Having viewed the house part way through the build.  From the very beginning I had a good feeling about the company after meeting Dave at the house and having my offer accepted later that day.

Over the next few months, I was in regular contact with Craig about how the build was progressing who was also excellent, communicated well and always responded to messages very quickly.

During the build there were some challenges with planning permissions for the garage. These were dealt with by Regal extremely well, which included Colin & Debra inviting me to their personal home to discuss the situation at length, explaining options and ultimately give me real peace of mind that I was in good hands (the garage is now sorted).

Once I moved in, Regal were very good at responding to any snagging queries (there always some with a new build) and I also received personal visits from both Craig and Debra to check how I was settling in and whether everything is okay – what a great service!

Overall, the experience has been excellent, and my main take-out is that Regal Homes really does feel like a family run business who put their customer, product and service first.

I would absolutely recommend Regal Homes and you are un-sure about using a smaller, less well-known company, my advice is don’t be!

You are in good hands A big thank-you from me for everything so far.

Mike Kitson February 2021

We both wanted to just send a quick email to say thank you for everything you’ve done to help make this happen. We could not be happier.

You have all been amazing and have made such a difference, especially with the current situation. There were times I didn’t think we would make it!

So, thank you again and I’m sorry for calling you 100 times a day these past weeks.  To be fair you answered every call, and helped and reassured us where it was needed and we are super grateful.

All the best and if it’s possible, Alizee and I would like to get you a bottle of something or some beers as a thank you- nothing major but something of your choice 👍🏻

Many thanks,  Alex and Alizee

 

This is a lot harder than l thought. I have so much to say! Here we go……….

Having lived in a flat for 10 plus years, all we lacked was outside space. My criteria for a new property was 3 double bedrooms, a garden and a driveway – simple.

After 12 weeks of house hunting, viewing approximately 50 houses both old and new builds. I was about to give up the search. Then l stumbled across the Regal homes development at 10a Friars Road on the Zoopla local estate agents online site.
From the online pictures we loved the house. When the open day arrived for viewings from prospective buyers. We were pleasantly surprised by the inside layout, the interior and build quality. The property met all our requirements internally and externally.

Due to a few legal issues with the sale of our flat and this purchase our completion date was delayed. The builders asked to meet up to see if they could help speed up the completion process and see how they could assist with storing our belongings to avoid additional charges.

We were nervous having to meet the build team (Colin, Craig and Dave) prior to the purchase completion. However, we were pleasantly surprised by how friendly and professional they were. This reassured us that they cared about their customers and their development projects. It felt like we were buying a share in a family organisation as well as our property.

They called round a few weeks after we moved in to check if we settled in and if there were any new build snagging issues that needed to be rectified, along with extra support to plumb the washing machine in and providing matching doors to maintain a clean flowing Kitchen. Other companies may not have bothered. The quality personal touch from the Regal team has left us speechless. The few items spotted were rectified immediately!

That is first class customer services. I would recommend Regal homes to family and friends. Thanks guys for building a beautiful house.

Mr & Mrs D L Holzmann, 10A Friars Road

Colin & Craig are the nicest and kindest people I have had the pleasure to meet. They were incredibly trustworthy and contactable throughout the entire process. They even helped me move and still keep in contact to this present day.

Their help & kindness goes above and beyond what I ever expected

Keith Morris, 23 Marchwood Road

Our site had proved to be most difficult and beset with problems regarding planning until got together with Colin & Craig.

I soon realised that I was in the company of two very professional individuals. They asked me if I would entertain the prospect of a 12 month contract due to the complexities involved with developing the site to its full potential and initially I baulked at the idea but I need not have worried. My prior involvement with the usual local developers had left me somewhat disillusioned but Regal do things differently and are always contactable and simply get the job done. With their commitment and dedicated approach they enabled the successful completion of our business within deadline and everything that was discussed and agreed on they accomplished.

I could not give them any higher recommendation.

M A Clements, 10 Friars Road

Since we first met to discuss our project, Colin and Craig have been delightful to work with.

They have clearly explained their vision concerning our needs and have built trust with us due to their knowledge and experience of working with many diverse projects. They work very well together and have been friendly and encouraging, with clear information including showing us examples of the builds they have done. Where we have had concerns that have been able to put our minds at rest, and have been providing us with regular updates regarding progress.

We are delighted to be working with them and are looking forward to a successful working relationship.

Mr P Eaton, 52 Church Road

I am aware you are coming to visit this week but as we approach the 1yr anniversary of moving to our new home I wanted to say a big “thank you” to Regal Homes.

In a nutshell, the experience of buying a new home from Regal Homes has been great from start to finish.

Initially, we dealt with David who supported us until we moved in on 18th February and his help and assistance was invaluable in keeping the process moving.

It was also a lovely gesture to let us have the key for the weekend prior to our move date to enable me to move many of the boxes – the weather was hideous that weekend as there was a full blown gale but we appreciate Regal had no control over that!

We were then handed over to your good self to assist with snagging and from start to finish nothing has been too much trouble for you and this is despite the unexpected challenge of moving into a new home a few weeks before the first national lockdown!

Without exception, the tradespeople you have sent have been real professionals and lovely people.  When I moved to a previous new house the guy sent to sort the snagging was a complete nightmare so the contrast couldn’t be more apparent.

You have always responded promptly to messages and kept us updated in relation to progress which is greatly appreciate.  Unlike many companies you have not used the Covid pandemic as a reason to provide a lesser service.

We love our new home and the quality and attention to detail makes such a difference.  When you hear stories from other people who have moved into homes built by some of the large national builders it makes us really appreciate the quality of our new home.

We look forward to seeing you during the week, Kind regards

Fi

Fiona Quade , 23 Appleton Road

Colin & Craig were recommended to us by our estate agent who had worked with them before. Upon our first meeting, both Colin & Craig were very friendly and professional and made us feel instantly at ease.

Our main point of contact has been Craig who is always available by phone or email and is very approachable (and patient with all our questions)!

I would not hesitate to work with Colin & Craig again and would always recommend them to others.

Mrs J Bartlett, 8 Barlands Road

Colin & Craig did everything they needed to do and got all the work done efficiently.

I am thoroughly satisfied with their service. They were particularly helpful and honest, in fact, I continue to seek their advice and guidance in other matters.

Mr F Piercy, 1 Wonston Close

From the outset when we met Craig we found him very friendly and approachable. We had no issues with the purchase which went through very satisfactorily.

During the last two years we have had very few snagging issues but all of these were sorted out immediately by Craig to our satisfaction. We feel confident that we are able to contact him at any time if required.

We would be very happy to recommend Regal Homes to our family and friends when they are looking to purchase a new home.

M & Mrs Wintle, 99 Petersham Road

We were approached by Regal Homes through someone we knew, who had told them our house was for sale.

We had our fingers burnt by a property developer previously so we were very apprehensive. Colin and Craig visited us and I could tell they cared from the start, and reassured us on several occasions on the process of them buying our home.

They were very professional throughout the journey of a complicated sale and treated us with the utmost respect. They were honest from start to finish and made the process of leaving our family home after 55 years more bearable, and they paid us exactly what we had originally agreed.

We continue to stay in touch with them to this day.

Mrs C Dawkins, 52 Church Road

On behalf of both of us please accept our heartfelt thanks for the gifts you presented us with this afternoon. As you could tell it was a complete surprise but you can rest assured we will be enjoying them in our new home.

It has been a pleasure dealing with Regal Homes as a company and with all of you as individuals and there will always be a coffee – or something stronger – if you are in the Southbourne area at any time.

Again many thanks for your thoughts and your consideration over the last 12 months or so.

Mr & Mrs Bittle, 23 Appleton Road

In this modern day and age one sometimes reads of a need to be increasingly careful as to quite where and with whom one might place one’s trust when considering placing your property on the market. Previous personal experience has certainly lead to a very strong desire to seek to read between the lines in certain instances.

I would however wish to openly state of the highly professional care and consideration afforded by Craig, Colin and David from the very onset of communication and meetings through to actual completion. There was never any attempt to command the negotiation or shield any element of considerations applicable to either side, which very quickly developed a mutual trust and respect that laid the essential good foundations so very much not apparent in so many cases elsewhere.

A subsequent open and no haggle agreement was matched by a desire to reach a swift completion. I would recommend anyone to consider an approach to Regal Homes as it will immediately identify their impartial professionalism.

I would also wish to further extend my thanks for their help and honesty in achieving a very satisfactory conclusion.

I speak as I find and hope that this will assist in the further and continued success of Regal Homes.

Alan Rice, 51 Boundary Road

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Happy clients from all over the Hampshire and Dorset area.
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